Background
 
A global SaaS provider serving multiple vertical markets—including healthcare, finance, retail, and manufacturing—struggled with growing technical debt across legacy codebases, redundant services, and fragmented infrastructure. These inefficiencies increased operational costs, slowed product innovation, and created security and compliance risks. By launching a structured technical debt simplification and rationalisation program, the provider streamlined its architecture, modernised critical applications, and aligned teams around scalable, cloud-native frameworks.
 
Customer Outcome
 
Customers now experience more reliable platforms, faster feature releases, and simplified navigation across solutions, resulting in improved usability, lower downtime, and enriched customer satisfaction across industries.
 
Business Outcome
 
The rationalisation reduced maintenance and infrastructure costs by up to 35%, accelerated product delivery cycles by 40%, and improved system resilience and compliance. The company now operates with leaner governance, increased developer productivity, and faster innovation, positioning itself as a trusted SaaS leader across verticals.
 
Technology Platform Options
 

1. Cloud-Native Frameworks

   • Examples: Kubernetes, Docker, OpenShift.

   • Why: Standardize deployment, reduce redundancy, and simplify operations at scale.

2. DevOps & CI/CD Toolchains

   • Examples: GitHub Actions, GitLab CI/CD, Jenkins X, ArgoCD.

   • Why: Automate testing, integration, and delivery to speed up release cycles.

3. Code Modernisation & Refactoring Tools

   • Examples: SonarQube, CAST Highlight, JetBrains Qodana.

   • Why: Identify, measure, and remediate technical debt in real-time.

4. Cloud & Serverless Architectures

   • Examples: AWS Lambda, Azure Functions, Google Cloud Run.

   • Why: Replace monolithic services with elastic, cost-efficient, pay-as-you-go models.

5. AI & Productivity Enhancers

   • Examples: GitHub Copilot, AWS CodeWhisperer, Azure DevOps AI, OpenAI Codex integrations.

   • Why: Improve developer productivity, automate code generation, and reduce manual effort.
     
     Connect below with an aiT Specialist today about how to 'Simplify Technical Debt' across your organisation.